Recall Department

Lexus Recall Department


We operate a recall department where Lexus owners in Canal Winchester, Reynoldsburg, and New Albany, Ohio, can receive fast and complimentary recall service.

Lexus Recall Department in Columbus, OH

We always recommend scheduling recall services promptly to eliminate the risk or performance-related issues. Lexus recall services must be completed at an authorized dealership at no cost to the owner. Continue reading about recalls, check your Lexus model for recalls, and schedule service today if needed at Germain Lexus of Easton.

Certified Lexus Recall Service

Lexus recall services are completed by certified technicians with recall-specific instruction following the technical bulletin. We strive to complete recall services with rapid turnarounds to lessen customer hassle. Recall services requiring replacement parts are completed with the recommended genuine OEM parts to factory specifications.

Safety

Safety

The National Highway Traffic Safety Administration is the federal authority that establishes roadway safety standards and is empowered for enforcement. The NHTSA’s objective is to reduce injuries, deaths, and economic losses due to motor vehicle accidents. The agency investigates safety risks alongside automakers and activates safety recalls if there are any issues. Safety recalls include repairs to eliminate the risk, and they must be completed at an authorized dealership with the expense covered by the automaker. We recommend scheduling safety recall services promptly to eliminate the known risk.

Service Campaigns

Service Campaigns

Service campaigns are voluntary, non-government-mandated recalls issued by automakers to improve non-safety performance problems. Service campaigns are similar to safety recalls in terms of free service that must be completed at a Lexus-authorized service department but involve performance-related issues instead of excessive safety risks. Unlike safety recalls, some service campaigns may have an expiration date. We also recommend scheduling campaign service promptly to ensure reliable performance as expected.

Check Recalls

Check Recalls

Lexus owners usually receive a notification letter detailing the recall and how to get recall service at an authorized dealership. If you think you have missed this letter, you can check for active recalls in two ways: search the Lexus Lookup Safety Recalls & Service Campaigns Portal with the 17-digit VIN or license plate number, or contact a helpful service advisor by phone to discuss model-specific recalls.

Lexus Recall Department FAQs

In cases like these, you may be entitled to a refund. Please contact us, and we will help you figure it out.

No, safety recall service comes at no charge to you even if your Lexus is no longer covered by warranty or if you're not the original owner.

The service center at Germain Lexus of Easton is open Monday through Friday from 7:00 am to 6:00 pm and Saturday from 8:00 am to 4:00 pm.

Recalls may not affect all models in the same year, so using your VIN or license plate number allows us to be precise as we search the database.

The database covers all open recalls going back more than twenty years.

Schedule Recall Service at Germain Lexus of Easton in Columbus, OH

Does your Lexus IS 500, NX, ES, or another model need a recall service? If so, we welcome you to schedule service online or by phone. The online service scheduler is a convenient way to book recall service appointments with an internet connection at any time. We have knowledgeable and friendly advisors booking recall services by phone during regular hours.

Complimentary Germain Lexus of Easton Amenities

We offer a full menu of certified Lexus services and genuine Lexus parts. Schedule an appointment at Germain Lexus of Easton and enjoy an exceptional service experience with complimentary loaner vehicles, snacks and beverages in our customer lounge, and more.


  • Genuine Lexus Parts & Accessories
  • Comfortable lounge area with coffee, snacks, TV, and WiFi
  1. Germain Lexus of Easton

    4130 MORSE CROSSING
    COLUMBUS, OH 43219

    • Sales: 614-474-8580
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Get in Touch

  • Service: 855-615-5757
  • Monday9:00 am - 7:00 pm
  • Tuesday9:00 am - 7:00 pm
  • Wednesday9:00 am - 7:00 pm
  • Thursday9:00 am - 7:00 pm
  • Friday9:00 am - 6:00 pm
  • Saturday9:00 am - 6:00 pm
  • SundayClosed