Customer Testimonials
Great service and friendly staff
I recently purchased a 2023 RX 350 and could not be happier with the level of service Germain Lexus of Easton provided me. Preston was a wonderful sales person to work with, he is very knowledgeable and top level customer service!! The managers Ted and James worked with me on my trade to make the process so easy and so comfortable. Trey, the finance manager, went over the paperwork with me and got me on my way quickly but made sure my purchase was protected. All of them made the purchase so easy and such a great experience! Thank you all very ...
My clock stopped keeping time in my car. Took it to Germain Lexus. Met with Service Advisor Joshua S. He explained to me what the possible problem could be, and offered me a loaner while the car was checked. To make a long story short, I was treated with excellent service from beginning to finish. They gave me a honest report of what needed to be done, and completed some work that was under warranty. I was pleasantly surprised with my bill also, saving me $100.s of dollars. I highly recommend this service center, and also thank Joshua for his ...
Great, professional service.
Easy to set up appointment - greeter was super nice and assisted me with a ride. Kevin listened, explained, performed and had my car ready right on time. Germain Lexus always exceeds my expectations for service.
I have been getting my Lexus ES 350 serviced at Lexus Easton ever since I bought the car new in 2016. There's a goid reason why I keep going back to this location: always, always, always exceptional customer service. All the employees are consumate professionals. Always pleasant, courteous and helpful. The service manager Joshua S. is an ace. The best of the best. He goes over every detail and explains things to me in a way that's not over my head. If I am going to need a loaner car he bends over backwards to assist me. I absolutely recommend ...
Best experience ever! Very professional and friendly staff!
Kyle Musselman & Germain Lexus of Easton made buying our RC 350 F Sport a great experience!! Thanks so much!)
Germain Lexus of Easton = the absolute best vehicle buying experience! They all are very kind, patient and super knowledgeable at what they do. I do not see myself ever buying a vehicle elsewhere - from the calls, texts and emails, to the time they took just to talk with us... they are beyond 5 stars!! To Kasey Dublin, Preston Hutchins, Jeremy Ellis, Kevin Ngorn, JB Woodring... I thank you all so very much!!
Josh was the most accommodating representative I’ve had to date. He made the experience elevate from good to excellent! I look forward to working with him in the future. Thanks Josh
Me and my wife have been served in Lexus Easton, Columbus, Ohio for the last five years. From the very first day when I had purchased first NX for my sweetheart, As a surprise, birthday present till recent pleasure of driving my NX We have been experiencing great satisfaction. Today I had a routine service for 5K And Josh, who is our primary care provider treated us like a family members. We live 60 miles up 71 north, but always have a feeling of coming to the service center like home. All our expectations are always met in professional manner and on ...
Today, it was our pleasure to work with Jordan Hall at Germain Lexus at Easton in purchasing our new 2024 Lexus RX500h f-sport. Jordan was very knowledgeable and skilled at explaining the car’s features and answering all the tech questions we brought to her. We were extremely impressed by Jordan and all the associates we encountered today at Germain. We’re thrilled with our new car and thankful for the positive purchasing experience.
Pleasant and helpful staff. Very customer-first atmosphere. Efficient and helpful. Top notch waiting area!
Joshua took great care of me and my old Lexus.
Working with Preston was an absolute pleasure!! He assisted me in obtaining a late model Lexus RX 450h. Advised him I saw the vehicle price on a different website and they honored the price!! Top Notch Dealership and Salespeople!! Preston assured that the vehicle was detailed and cleaned, carpet and front headlights!! He even recommended a Shipping Company to have the Lexus delivered to me since I was out of state. The Lexus was delivered on 11/29/2023 and my wife and I are extremely happy and grateful to Preston!! Thanks again!! Michael Gray
Excellent sales experience with Jordan Hall. Got the 2024 car I wanted at a great price. Fantastic prep from the detail team. Highly recommend. Thanks to Jordan and New Car Sales Manager Todd Mathews.
Abu was friendly, and professional. Everyone at Lexus went out of their way to make buying my car a great experience.
They were very accommodating and got my car check and ready to go in record time.
My experience with Jeff in the service dept was excellent! I came in for one thing and was told that it was time for a more inclusive testing and that it was a part of my warranty. Jeff made sure I had a loaner car although it was late in the afternoon because the service would take 3-4 hrs. They completed the service in the time they told me and called to let me know To come get my car. All in all a great experience highlighting my pre certified warranty agreement with Lexus. Great job !! Service dept and Jeff
Terri L at Lexus of Easton was an awesome person to help me find my perfect car! I’m now driving a new TX & I love it !!😎 The entire staff were great to work with!
I was able to have a brand new Lexus SUV to drive so that I could shop at Easton while my car was being serviced. It was very crowded at the service department but I was finished and out the door in an hour and a half. A nice, hot chai tea from the magnificent coffee maker in the waiting lounge topped off the service. Josh was very accommodating and polite.
Excellent service as always
Bob was great! Super nice, knowledgeable and no high pressure sales!
My service advisor Jeff always goes above and beyond for me. Just recently I had an issue with my vehicle and like always Jeff was there for me. One of the reasons I stay with Lexus is because of the service that he provides. Once again I walked out with a SMILE on my face.
Jack Wier is very good!!! Would buy from him again.
I received top notch service at Germian Lexus of Easton. Roccie the service manager was awesome. My car is running beautifully!
Always have had an amazing experience bringing my car to Lexus Service Center! Joshua and Roccie are great to work with and really value every customers time and ensure a quality service is completed. They are very accommodating and caring. They go above an beyond to make sure all details are taken care.
Joshua at Germain Lexus service department, took very good care of me when I was at the dealership on Monday. He meticulously took care of my car and made sure that I was well taken care of. Also, I watched him hand clean my car above and beyond. What other Lexus dealerships have done, or any dealership. I look forward to continuing to do business with Germain Lexus, and keep Joshua as my service consultant. Other Lexus dealerships could learn from Joshua and how important it is to take care of your customers, as they take care of you. It’...
I have never had such an impeccable experience! Joshua and the team were highly efficient and professional. I was treated as if I was the only customer they were serving. Super job!!!
Service was done on time and everyone at Germain was friendly and Joshua was caring, polite and efficient.
Josh Spalding is absolutely one of the best service reps I have ever met… I am in customer service… And he runs a close second to me… Lol… Josh is always very kind … prompt… Always on his game… He goes above and beyond… Since the first time we met him some years ago… he gets a 100+ percent from me and Jason… He should definitely be the one that all of your customer service reps look up to… Thanks as always!
Always a great experience from beginning (garage doors open) to end (garage doors closing) with Germain Lexus of Easton. I only take both my vehicles there for quality work and top of the line service.
With the mall and so many other luxury dealers within blocks, it’s hard to stand out— But Lexus did it! Beyond grateful for the amazing experience we had test driving cars at Germain Lexus of Easton today. We have gone to Mercedes, Land Rover and Cadillac. Not one has come close to the customer service and genuine kindness we have had at this dealership. Plus, once you buy the car and go to the Lexus of Easton service center for maintenance, the best ever in customer service. Thanks again for always being a car dealership and brand we can ...
Jeff was able to get my 15K service , new key fob, and recall completed within the two hour window he quoted me. The carcame to me washed and ready to go! Thanks Jeff!
Everyone at Germain Service Center at Easton are always friendly and helpful! I’ve been a customer for many years and always look forward to bringing my vehicle in for service.
Super nice facility - my first time there. You drop off and wait (short) for a service rep to talk about your car. Loaner was very nice and practically new.
I have had my Lexus NX300 since 2021. Today I brought it in for service, and mentioned to the service advisor, Joshua, that I was concerned about various areas of my SUV had very small paint chips. I knew there was nothing that could be done since the vehicle was well over 2 years old. Imagine my surprise when it was time to pick up my vehicle, Joshua had gone ahead and covered up the paint chips with no extra charge. That made my whole day and my car is back to looking as if I just drove it off the lot. ...
Excellent staff! Makes having my vehicle serviced a breeze.
Friendly and efficient staff. Very nice facility to work while waiting on my car. It’s always a pleasure to bring my vehicle in.
If you're looking for a stress free place to shop for the best cars around...give Gernain Easton a visit. Jordan was a pleasure to work with and was very knowledgable in answering our questions about the cars features and the sales process. We never felt pressured and are thrilled with our purchase. Everyone we encountered seemed genuine and eager to help. Top-level dealership for sure.
Good team who knows how to take care of customers
Kristopher was awesome great personality great salesman love ❤️ my car ask for Kristopher and after I purchased my car He called check a month later asking if I was enjoying my new car great guy
Service here is the best
Kevin Daniels went far above regular service. Thanks Kevin.
Great accommodations, pleasant, professional staff, skilled mechanics and awesome loaner cars if needed!
Kris was very attentive to our calls and questions. He is very personable.
From the time that we ( me and my family) met Jack W Until the time we said farewell to Frank the financial rep. I felt welcome as a value customer. All were professional, personable and knowledgeable about the vehicle I was interested in. It was a pleasure doing busy with Jack W & Frank. Thank you Germain Lexus of Easton for your outstanding customer services. Kindness, still goes a long way. Thank you
We have been going to Germain for nearly twenty years. Always a great service experience! Donna is always helpful, informative, and a pleasure to work with.
Matt was very helpful and explained everything about service for my car I appreciated having him for my service
Always a pleasure to deal with Service team at Germain Lexus! Professional, fast and friendly!!!
The staff at Germain Lexus are fantastic. I am a return client and will return again in the future. Abu is an excellent sales associate that answers all questions and ensures you leave happy.
Highly recommend talking to Brian! Not pushy and was very patient!! Great experience all around!
Took the car to Germain Lexus of Easton service center for scheduled service and steering wheel vibration issues. Donna listened to my concern and suggested I do a ride along with their expert James so he can get a feel of the issue. She then got me a loaner of the same model so I can compare my car with a new one. James was able to get the issue fixed, first try, where others (another dealership and local tire shop) had failed for nine months. I was having second thoughts about my decision to buy a new lexus and ...
Always a pleasure to do business with Germain Lexus. Kevin was excellent as was everyone else I dealt with today.
Great customer service as always and the lounge is comfortable to wait in.
Candice was great’
Doing business with Abu is always a pleasure. His commitment and being courteous and ensuring his clients end up with the best deal is bar none. Abu and Shane make the car buying experience at Germain Pre-Owned Lexus seemless. Highly recommended.
excellent customer service led by Jeff!
Everything was excellent. With Jordan’s help we bought our dream car.
Matt is always cordial and helpful.
Awesome service!
Great Experience all around!!!
I had my car serviced at Germain Lexus of Easton during the summer, and four months later another issue occurred with that same part that had been replaced during the summer (the water pump). Once Germain Lexus had determined that there was a defect with the new part, they waived the diagnostic charge and promptly completed the repair work to resolve the issue (at no charge). They also provided me with a really nice loaner vehicle while my vehicle was being repaired. I got my vehicle back the next day, and the issue had been resolved. Donna (my service consultant ...
Good location! Great service, communication, accommodation, and Roccie in the service center is the best!
Lexus of Easton always takes great care of me!
Service was prompt and efficient.
Very good sales man.
Preston was amazing and quite helpful . He made our experience on purchasing this beautiful vehicle very delightful . Every staff member we encountered was very kind and helpful. We enjoyed their coffee and chai tea from the coffee maker as well
Kevin is always very prompt and attentive. I appreciate his professionalism and care in making sure that my vehicle is running efficiently.
100% satisfying experience again at Germain Lexus Service Center from customer service agent Kevin Daniels
First Lexus vehicle service (5000 miles). They recognized me by name upon arrival. Jeff explained this service as well as the next one. Service was timely and waiting area was clean and well lit.
Beyond fabulous! Everyone is so helpful and professional.
My salesperson Jordan Hall was incredible. She was extremely friendly and valued my time. There were no pressure tactics used to purchase my new GX 460. She also went out of her way to pick me up at another dealership while I turned in my other lease. We need more salespeople like this. Definitely a five star experience,
Professional, friendly, Bob H was very helpful
Have always been very pleased with my experiences at Germain Lexus of Easton. JB Woodring was a true professional and partner during my recent new car purchase process - keeping me updated and informed throughout. Highly recommend JB and this dealership.