Customer Testimonials
Enjoyed it but car could have been cleaner on delivery. Salesman was experienced and helpful.
Always a great experience!
Best Dealership That I have ever Been to everything was Thoroughly explain and Donna was excellent my Advisor, She has always taken care of me and my Vehicle needs Explaining everything well that I could understand, You Guys and Gals keep up the good work!!!!
Start to finish great service and great experience. We were just browsing and everything felt so easy / straightforward we really wanted to buy from this dealership . Dave was perfect for us! Very happy with our car and the entire process !!
I had a great experience with Steve M and Stacy the finance manager. They both went above and beyond to provide me with a great customer service.
Wonderful experience with Preston at Germain Lexus Of Easton! Great customer experience!
Will definitely use Brian again at Germain Lexus of Easton! Worked diligently with his team to get me financed with better interest and a car I’ve dreamed about! 10/10
Brian and his team at Germain got me out of an old neg equity situation, and into a loan with half the interest, and a BETTER vehicle! Highly recommend Germain Lexus of Easton!!
My experience with Germain of Easton Service Center was amazing, as always! While my vehicle was being serviced, we enjoyed a fun day at the zoo. The service team kept us updated throughout the maintenance process, and the communication was excellent. We were completely satisfied with the entire experience. I highly recommend Germain of Easton Service Center for their outstanding customer service and professionalism!
Came in for a tire rotation. Courteous and quick. Always super service at Germain
I was looking for something that would exceed my expectations and I found that car at Germain Lexus Easton. Transaction was hassle free and the experience was outstanding. David delivered my car to my home and I greatly appreciate his service.
Great low pressure sale. Terry has excellent product knowledge. I would recommend buying here for sure.
Kyle greeted me with a smile and a handshake. He made the buying process easy while making me feel confident with my purchase! He’s a down to earth guy that I highly recommend going to see if you’re on the hunt for a beautiful -well maintained luxury used car. Thanks Kyle! I’ll be back!
Well we first purchase a NX 350 from Jeremy on May 30 2026 and was ready to purchase anther NX 350 from Jeremy but found out Jeremy left the company great guy to deal with but we end up with Cameron which is another great guy to deal with yes 100% satisfied
Excellent customer focused Quick and easy Helped make suggestions to get to what was essential for service now
Great service by Kevin! Whatever process you used to find and hire him, keep using it to find others.
Have had my vehicle serviced at this establishment for a couple of years now. Joshua and Jeff have been two structural pillars of business, consistently delivering top-notch customer service and quality workmanship. When a customer service representative can recognize changes in your life simply from the pattern of your appointment times, you know you’re not just a number. The products and services delivered here cannot be beat. Thank you to the entire team for your continued excellence!
Exceptional customer service. very respectful, patience, friendly. Overall great experience.
Everyone was very professional. Upon request Jeff took me back to the garage so I could see the rust and understand better the work that was needed. Both Jeff & service technician were thorough in explaining everything. All repairs were completed within the time frame I was given. Overall a wonderful experience.
Kevin is great. Oil change price is a bit expensive.
Great experience at Germain Lexus! Excellent service, clear communication, and a professional team that kept me informed every step of the way. Highly recommend!
What a great dealership experience! The people were helpful, kind and honest. Truly refreshing in the car-buying world! And they had a good selection of the cars I was looking for, too.
My experiences with G, Lexus of Easton’s service department over the years have been very good to excellent. Unfortunately, this experience of being charged for services that were not done was both disappointing and dangerous. While the service was a simple oil change, after getting home that afternoon and having the oil light come on, I had to go to a local service station. I subsequently discovered that there was no oil in the engine which could have completely, irreparably damage the engine. This impacted my trust with what I thought was quality service.
Great deal great car just took way too long over 4 1/2 hours to purchase a vehicle
sales person Tenisha was great to work with! This is the second Lexus I have bought from this dealership!
Excellent service center! My advisor is knowledgeable, the staff is friendly, estimates are accurate and completed in a timely manner. Highly recommend!
Nate, Joshua, and the entire team went out of their way to take care of the mechanical issues my car suffered during an accident. I can’t thank them enough. Top tier customer service from start to finish.
Terri Layman our salesperson did a fantastic job in finding the perfect vehicle for us. The rest of the Germain team was extremely helpful when we went in to purchase and pickup the vehicle. This the 2nd vehicle we’ve purchased from Germain and both experience’s have been very positive
As always excellent service in a timely manner and Kevin took great care of me.
Skylar listened carefully to my wants and needs for my next vehicle. He not only had the car ready I wanted to drive ready, he had other options waiting based on our early conversation. Zero pressure and full of helpful information, I will be recommending Skylar to anyone looking for a new or used car. I was able to purchase the truck Ive always wanted with confidence in my choice.
Needed a new key made. Was under short time constraint. Kevin and the team made sure all was taken care of timely and I made my next appt. Friendly staff and love the video of the vehicle inspection.
Brian, the sales manager and Preston the sales person were awesome. It did take quite some time to get into finance as we were there for four hours. Great car great deal thank you for helping us.
Friendly, prompt and professional Great job at communicating during the service to let me know of progress.
I had a great experience at Germain Lexus recently. Prices were reasonable for what I got done. Staff were very kind. Great energy when I initially pulled in. Was going in expecting my car to be left overnight, so no issue on that part. All around great service. Recommended.
Great service, good people good customer service I would recommend anyone. They’re one of the best waiting area refreshments and everything in a customer would desire..
Great experience with my salesman David. Good feedback. Good knowledge of inventory and product. No pushy BS. Great experience here. Would recommend.
Was able to get my car serviced today after scheduling yesterday! Everyone was friendly, helpful and professional. I could not have had a better experience. Waited in the 'quiet room' and worked until my car was ready at which time they gave it to me clean and with a smile. Thanks for everything. My prior vehicle was an Audi and had Byers treated me the same as Germain Lexus, I would still be a loyal customer.
Repairs costs less than at AAA service center for same repairs - and the warranty was better.
Excellent staff and customer service, very clean waiting room. James was great to work with
Service person was great as far as keeping me informed. The time it took to perform the work was a little extensive. I waited for the car for 3.5 hours. I did have the detail done which she told me could take an extra hour. Then I get an email when I'm leaving they inspected and valued my car for a trade in. I never asked for that and I know it takes a good 45 min to accomplish this. Not good when I have to wait for something I didn't ask for.
It was outstanding. I felt so pampered and appreciated!
I brought my car in today for service. I needed routine maintenance and a software update. Kevin took care of everything! I had a few questions, he found the answers! I'm very pleased with the service I had today!
Very professional service
Terry is very knowledgeable and helpful. Nice selection and great physical plant.
Good service. Rental availability was a huge help.
The dealership was thorough, patient, and accommodating. Great explanations of mechanical issues. They met my expectations.
Basil and the Germain Lexus team great job of helping us get the perfect car to meet our unique needs
Germain Lexus of Easton is the best dealership to purchase a new Lexus. They are professional, treat you with respect and courtesy and are very knowledgeable in all aspects of the Lexus lineup of vehicles. If you go there you won’t be disappointed! Our salesperson Ms Jordan Beathard is just incredible, made our new car purchase seamless and fast!
Jordan has been fantastic to work with!!
Had a great experience buying my first Lexus, thanks to Steve Mendoza. He was extremely patient throughout the process, took the time to answer all my questions, and never made me feel rushed or pressured. I really appreciated how kind, professional, and transparent he was from start to finish. Car buying can sometimes feel overwhelming, but Steve made it smooth and comfortable. If you’re looking for someone who genuinely cares and wants to help, I’d highly recommend working with him.
Great overall experience. My shopping for a new vehicle was primarily done by phone. The Salesperson, Tanesha, was attentive to my wants and needs for a seamless experience. Very happy with the complete process.
I found everyone to be very friendly and professional. Skyler was great to deal with and made the process very enjoyable. The facilities were outstanding. Overall, a great experience. Would do it again. Dave
Everyone was friendly and professional. The facility was very impressive. The overall experience was great.
Preston did a great job of finding me the perfect car! He made a great effort and was aware of my timeline
So far I have been impressed with the whole buying experience. Questions were answered and if this is any indication of what to expect I will be very pleased. Cameron was nice to work with and was straightforward. I was impressed be the financial department and the low to no pressure of buying the extra packages that were offered.
Had to run up to Columbus to get the vehicle we wanted. Jeannie McNeely was very helpful and did everything necessary to make this an efficient process for us.
Terri is awesome. I highly recommend
My recent experience purchasing a vehicle from this dealership was outstanding from start to finish. Buying a car can sometimes be stressful, but the entire team made the process smooth, straightforward, and enjoyable.
A special thank you to Cameron, who was exceptional to work with. He was knowledgeable, professional, and genuinely focused on helping me find the right vehicle rather than simply making a sale. He took the time to answer all of my questions, explained everything clearly, and made sure I was comfortable with every step of the process. At no point did I feel pressured, which I greatly ... Read More Google - Jun 13, 2026
Always very professional and courteous.
Always very helpful and customer service oriented.
We waited for our 10K service to get to Ohio so we could have Germain do it for us! Smart move:)
They got me in quickly, gave me a wonderful loaner and got me back on the road.
I arrived at 10 am. The got me from the waiting area about 3 minutes later. Very pleasant employees. They had my car done by the time they said it would be ready. Very good experience.
Everyone there is always willing to help with whatever is needed. They are all very professional and super organized.. Kevin keeps us up to date throughout the service time without us needing to call.
I love bringing our car for service at Germain! I travel 175 miles each way but it is absolutely worth it! When I pull in the garage someone immediately opens my car door and greets me in a friendly way! I am given a gorgeous loaner car so I can shop and go out it to eat! I have never had difficulty with the car being serviced. I don’t plan to go anywhere else for sales or service!
Good staff. Friendly and forthright to deal with. No surprises. I will deal with them again.
I purchase Lexus because of the quality and top notch customer service.
Missing cover in driver side door. Thank you Kevin. Always get things done.
Excellent service and communication as always. Amazing speed of service and he did let me know what I would probably have to have done next time.
We had a great experience with everyone at Germain Lexus of Easton. From the salesman to the office staff to the tech specialist that explained all the features to us. They were all top notch. We would definitely recommend this dealership.
Excellent experience with my advisor Morgan, and the service team! They installed my side moldings and mud flaps exactly as promised when I purchased, and provided a convenient loaner vehicle. Professional and friendly service—highly recommend!
Donna was very kind and helpful. Service Dept explained everything and did a good job.
It was a great experience! They were very informative and helpful Excellent communication and top-notch service. I highly recommend going to Germain Lexus!
The service center, and the people at the service center specifically our advisor Jeff was professional and efficient and kind. He did what he said he was going to do. He did it in the timeframe that he said he was going to do it and he kept us informed all along the way.
Germain service our vehicle for the 15000 mile checkup. Service was performed in a timely manor and outstanding quality. Kevin kept us informed of how the services was going every step of the way.
Ashley was awesome! She was thorough and efficient. She helped me with understanding what was covered through my warranty and my best option. She kept me informed and updated. She made my experience pleasant.
Brought my car in for a check up. While in the shop, our previously cracked windshield, about 5 inches at the vin plate. Not noticed by the tech, expanded by about twenty inches straight up into the drivers view. Couldn’t miss it driving the car. No mention of it made by service staff. Nice going. Still wondering about what else they may have missed. Thanks for that.
Service was thorough and done well. The loaner car was fun and smart of them.
Always treated exceptionally well by Ashley!
Great car buying experience. Easy to work with. Quick and efficient.
Brian Scott amazing! He is knowledgeable, patient, and went out of his way to help my daughter and I. The entire process was very efficient.
It was a pleasure to work with Nathan during my unforeseen issue. I hit a pothole while driving and it damaged not only my rim but tire, too. Nate gave me a call and let me know what to expect soon as my car arrived to the shop. Dropped my car off on a Tuesday and picked it up Friday afternoon. He was patient, kind and very knowledgeable about my situation. He did all he could to support me as the customer. Glad to have worked with someone as kind as Nate.
Brian is amazing! Very professional with a personal touch. He was knowledgeable, patient and went out of his way to help us. Very appreciative!
Donna was the representative in the service department.She was very professional and courteous.This was the third time she has helped me as I was presenting my automobile to be serviced for periodic checkup for my extended warranty. She is definitely an asset at Germain of Easton ..
Great communication. Friendly staff.
Everyone there is kind and friendly. Service is seamless. They make everything easy. It's the best!