Customer Testimonials
Germain Lexus of Easton gives you the top of the line experience that you would expect from a luxury dealership. The remodeled dealership is beautiful and the staff is always welcoming with warm smiles and helpful attitudes. The delivery process was very thorough and I could tell it was important to my delivery specialist that I have a firm understanding of my vehicle features. My new car was presented to me spotless and shining bright. This was the best car buying experience I’ve ever had. Why shop anywhere else?
All went well as usual excellent service.
Trey was amazing! He made the financing of my vehicle very seamless
Great communication and quality work and service! Super employees! Nice to work with a company who values their customers!
Excellent service as always
I’ve owned many cars over the year as and this was the best car buying experience I’ve ever had. They were friendly, knowledgeable and listened to our needs without trying to push us into a vehicle we didn’t want. JB will definitely get referrals from us in the future.
I must have had six or eight RX's by now since 2000 or so; we live in Indianapolis and we shop at Tom Wood Lexus. I decided after two years with my current one to switch to a hybrid and there were none here to be had. No prospects of any coming in either. I was briefly on a waiting list but no chance of even a test drive. I had my husband calling Germain and also Louisville Lexus. After being told at Tom Wood it could be even a year until more came in, I walked in the door ...
I have bought two cars from Preston, amazing service here!! Everyone is super helpful and friendly. Highly recommend.
Excellent customer service. Car buying is never easy. Meeting Wendie Martin made eveything better. Her being able to understand life and able to relate and even provide a positive perspective made me feel better about my choice. Sometimes going into a dealership you feel like sales wants to just close the deal. If I never met Wendie, I am sure I would have left and not purchased. I felt no pressure and felt confident in my choice. Wendie was so patient! Thanks Wendie for being a voice of reason and providing that add'l support! You may have not felt ...
Germain service is the best, every visit is a great experience. No surprises, and fast service
Great deal, great communication from staff. Easy online transaction.
Joshua S went above and beyond helping me resolve my battery issue. Saved me a lot of money! Thank you!
Love working with Kevin at Germain Easton. Great experience
As always the service experience received by my recent visit at Germain Lexus of Easton Service Center hands down was awesome. Service Advisor Joshua Spaulding made my experience by far the best. Kept me informed, stayed in constant communication with me and took time make sure I had all that I needed.
Excellent service! Provided a loaner for duration of the service. Mathew, the service assistant, was particularly helpful.
Consistently top notch, gold star customer service. Germain Lexus and their staff set the bar for the industry.
Replacing insulation under the hood.
Great service as usual. Very trustworthy!
Flawless experience. Great service!
Excellent Service. Very professional, friendly and did not feel like a typical service department. I will very heavily consider buying my next vehicle a Lexus based on the experience and service received. Matt was great!!
Thanks, Joe and the team at Germain Lexus. The vehicle buying process was super easy.
Kyle made my experience very exciting, comfortable, and memorable! Thank you so much for my new Lexus!
Easy to schedule service, nice waiting area, great customer service.
I seen a used LS come up for sale online. Car was advertised at a great price and showed even better in person than the pictures lead to believe. From test drive to leaving with the keys to my “new to me” car in 90 minutes. I was far from buying the highest end car on the lot but they treated me like I was and for that I will be back 100%.
The service was great!
This was a great buying experience, our salesman Preston is very knowledgeable and we like working with him. We bought a Lexus a few years ago from Preston and this time when we was looking for another we sought him to help us make a deal.
Great customer service! They are top notch.
Absolutely wonderful experience! Donna took very good care of me and Joshua ALWAYS puts a smile on my face!! See you all soon!
I accidentally scheduled my service at a different location. They fit me in anyway with no questions asked! So friendly and professional about it! Even had a loaner for me to take for a few hours while they service my car! I have been coming here for years and this is why! Thanks Mat for making me feel so comfortable and like family!
Excellent customer service from the time you arrive (at their very impressive service center) until the time your vehicle is serviced, washed and ready for you to drive off.
Great help from Kevin detailing the needs of the car and modifying as the techs found items that needed desperate help. Kevin is a very comprehensive agent to have in your side. Always treated well by him and the service team at Lexus.
I scheduled my 30,000 service, I usually wait but they informed me it was a 2 hour service and offered a loaner vehicle. Jeff Hathcock was my service advisor he’s so helpful and kind. He collected my information and had me setup in the loaner right away. My car was finished before the 2 hours quoted and it runs and drives great!
Very good and expedient service. Timely with appointment.
Customer service was beyond exceptional! Process was quick and easy and they worked with us to get the monthly payment where we wanted it for a lease. Very happy customer!
Very happy with my purchase. Preston my salesman did awesome dealing with me.
I had an awesome experience working with Abu on the purchase of my pre-owned NX300H at Germain Lexus Easton. Very professional and knowledgeable about the car. He stayed in touch with me but didn’t press. I also worked with Shane the manager on this purchase and he was very helpful. Working with Trey in finance and Sophie to discuss the technology in the car was great. I would recommend Abu and the entire group at Germain Lexus!
The staff at Germain Lexus are very professional, courteous, expedient, and will do everything possible to make your experience at their facility favorable. Mr Preston Hutchins should be commended 4 his outstanding service. Along with Mr. James, the finance guy. If u r shopping for a car. I definitely recommend Germain Lexus. It gets no better than Germain Lexus. Thank you for satisfying me.
Excellent customer service! Matthew was very attentive to all of my questions and very professional!
Joshua was wonderful to work with and very attentive and knowledgeable. The Morse Rd. Service facility is comfortable and inviting.
Thanks Jeff for servicing me! Thanks for making sure my car is in the best shape and ready to drive!
Matthew was very professional. Took time to explain everything. Called and text to communicate with me throughout the whole time they had my car. Checked in with me after I got my car back.
I got superior service in a timely fashion.
Service was great as always!
I’ve been coming here for 5 years, always great treatment!
Terri is the best sales person I’ve came across with. She listens to you, answers all your questions with lots of patience. Thank you for everything Terri and making the wait worth it!
Jordan Hall was absolutely AMAZING! From the moment we walked in she was a breath of fresh air. Super knowledgeable and full of energy, which I love! She deserves more than 5 stars! Thank you so much Jordan!
I thoroughly enjoyed my purchase experience with Germain Lexus. Wendie Martin, my Sales Consultant, was wonderful to work with. Her customer service was outstanding. She was friendly, professional and polished. I had not purchased a car since 2010. and she really put me at ease with her knowledge about the entire process.
I received a loaner. Donna discussed the car's repair needs in detail.
Warm greeting, excellent waiting area, and fast service. Oil change only took 45 minutes. I had a coupon for $109, otherwise regular price is $129. A bit pricey.
I cannot say enough about Jordan and the Germain Lexus team. We have bought several cars from germain easton, and the experience keeps getting better. Big shout out to Jordan and her team. Thanks again!!!
Tremendous service, quality of repairs and attention to detail from everyone at Germain Lexus. From the easy drop off to regular updates to an on-time completion, I could not have had a better experience. And, there was no hard sell for unnecessary repairs. I truly appreciate the straight-forward approach without a con game. Jeff, my service lead, was a true professional Thanks to everyone at Germain Lexus!
Very accommodating and fast service
I had exceptional service today. Joshua was very attentive and made sure to keep me apprised of what was going on in the service department. Germain Lexus at Easton was 5 star worthy.
Best service
All ways on time.Service in usually with in the time they quoted.The service people are very nice.Very nice service area.
My sales person, Wendie, was very professional, on point, honest, informative, and caring. I would highly recommend! Jordan, manager, and Trey, finance manager, were both very professional and efficient. My experience with all three was above and beyond!
Great experience
Great place super friendly and professional staff. Quick and efficient service. Great amenities drinks and snacks.
People super nice with the client
Very friendly and knowledgeable staff. The dealership was clean and tidy, the atmosphere was awesome. Kyle Musselman was awesome to work with. I would highly recommend this dealership and Kyle to anyone in the market for a new or used vehicle.
Best dealership experience I’ve ever had. Brian was nice and not pushy at all. The whole team was inviting and answered all my questions. I feel I left with a great car at a great deal
Our experience at Germain Lexus of Easton was great! Khristopher went above and beyond to get us into our new car and everyone else was so helpful and friendly. We highly recommend them!
Lexus is soo wonderful. It is the 2nd car I have purchased from them and they have a customer for life. I love my Lexus and won’t drive anything else.
Excellent service. Donna explained everything that would be performed on the car. Very professional. Nice Job! As usual, I have never experienced any problems at the Germain Service Center.
Quick and prompt
Excellent service always!
Jeff was great! Helpful. And the service reception team is friendly, welcoming, and kind. Good experience at Germaine Lexus today. Thank you. Also, my last service with Lexus, with James, was also great.
We purchased a new car a few months back and just went in for the first service. it is super easy and convenient to schedule a service appointment (either online or over the phone). They have a ton of availability for appointments and loaners which is a stark contrast to other car brands where you have to wait weeks or months out. I worked with Donna who was lovely and very professional. Would highly recommend Lexus and this service center!
Last year 2022 my son, who has his 2nd Lexus, convinced me to purchase my RX350. I am so thankful he did. The sales team was very accommodating and I was pleased with my purchase. Well after our subzero weather and not always starting/driving my RX weekly, the battery died. I called and roadside came and jumped it. After letting it run for an hour I turned it off. I restarted it and was concerned when I received warning/error messages. I called the Easton store and was given superb customer service, to the point that a rep came to ...
I had a great experience with the staff and service at lexus of Easton. Mathew did a great job of taking care of my vehicle and went above and beyond in exceeding my expectations.
Have always been very pleased with my experiences at Germain Lexus of Easton. JB Woodring was a true professional and partner during my recent new car purchase process - keeping me updated and informed throughout. Highly recommend JB and this dealership.