• Sales: (866) 724-7934
  • Service: (800) 604-1615

4130 Morse Xing Directions Columbus, OH 43219

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Customer Care

GERMAIN LEXUS CUSTOMER CARE CENTER
Germain Lexus has a Customer Care Center dedicated to listening, documenting and facilitating any concern you may have regarding your Lexus vehicle or Lexus experience. Simply call 855-615-5757 and our team of specialists will assist you. All calls are recorded and we do what is necessary to fix most customer concerns within 24-48 hours. See the right column here for details regarding other services we provide.

LOANER SERVICE
For those times when your car is being serviced and you must have your own transportation, we maintain a fleet of Lexus ES 350s, IS 250s, NX 200ts and RX 350s as loaner cars. The loaner is at no cost to you. It is another part of our support system aimed to not just meet but exceed your expectations. Loaner cars are based on availability, so be sure to call ahead to reserve yours.

ROADSIDE ASSISTANCE
To obtain emergency Roadside Assistance, simply call (800) 25-LEXUS(255-3987) option #1. Have as much information as possible to expedite the dispatch process.

LEXUS PERSONALIZED SETTINGS, TECHNOLOGY CENTER, AND COMPLIMENTARY SERVICE
As you know by now, here at Germain Lexus of Easton, we strive to make every Lexus experience personal and engaging. A great way to continue this personal touch with your Lexus is to personalize many of the electrical functions of your vehicle. Each Lexus vehicle has a unique feature we refer to as LPS or Lexus Personalized Settings. This feature allows you to select for example; how long you're dome light remains illuminated after the vehicle is locked. Now that you have had the opportunity to drive you're Lexus we would like to invite you in to select your personal setting preferences at no cost to you. Please contact our Lexus Technology Center at 614-383-4138 to make an appointment by phone. Remember, we offer a complimentary services for 2 years or 5k, 10k, 15k, 20k, and 25k mile service. Learn more about the Germain Lexus Premier Service Plan Advantages here and the service benefits of buying an L/Certified Car from Germain Lexus here. For your convenience you may schedule your appointment on our web site by clicking here.
Germain Lexus of Easton

4130 Morse Xing
Directions Columbus, OH 43219

  • Sales: (866) 724-7934
  • Service: (800) 604-1615

Hours

  • Monday 9:00 am - 8:00 pm
  • Tuesday 9:00 am - 8:00 pm
  • Wednesday 9:00 am - 8:00 pm
  • Thursday 9:00 am - 8:00 pm
  • Friday 9:00 am - 6:00 pm
  • Saturday 9:00 am - 6:00 pm
  • Sunday Closed
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