Germain Lexus has a Customer Care Center dedicated to listening, documenting and facilitating any concern you may have regarding your Lexus vehicle or Lexus experience. Simply call (866) 456-5884 and our team of specialists will assist you.  All calls are recorded and we do what is necessary to fix most customer concerns within 24-48 hours.  See the right column here for details regarding other services we provide.

For those times when your car is being serviced and you must have your own transportation, we maintain a fleet of Lexus ES350s, IS250s and RX350s as loaner cars. The loaner is at no cost to you, but does require a $5 fuel surcharge. It is another part of our support system aimed to not just meet but exceed your expectations. Loaner cars are based on availability, so be sure to call ahead to reserve yours.

Roadside Assistance

As you know by now, here at Germain Lexus of Easton, we strive to make every Lexus experience personal and engaging. A great way to continue this personal touch with your Lexus is to personalize many of the electrical functions of your vehicle. Each Lexus vehicle has a unique feature we refer to as LPS or Lexus Personalized Settings. This feature allows you to select for example; how long you're dome light remains illuminated after the vehicle is locked. Now that you have had the opportunity to drive you’re Lexus we would like to invite you in to select your personal setting preferences at no cost to you. Please contact our Customer Care Center at (866) 456-5884 to make an appointment by phone and to set-up your vehicle's personal website. Remember, we offer a complimentary 1000-mile Courtesy Service just to make sure you new Lexus is running at optimal performance.  If it is more convenient you may schedule your appointment on our web site by clicking on the service link. or eMailing mlewis@germain.com

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